Write to us
Got a question about your store, or which plan fits? Book a call and we'll talk it through. Anything else? Write to us here.
Trouble using our site?
Email us which page it was and what you were trying to do. If you use a screen reader or a similar tool, telling us which one helps. The form needs scripts turned on; if it won't load for you, email does just as well. We list what we know isn't working yet in our accessibility statement.
Writing for work?
- Selling to a big buyer
- Has a big buyer asked you for a VPAT (Voluntary Product Accessibility Template), the formal accessibility report? Tell us what they need, and we'll find a time to talk. A VPAT's price is on our pricing page.
- A lawyer for a store
- Tell us what you need from the store's record, and by when. If the store is our client, the record is the owner's: the owner asks us, and we send them a copy within 10 business days. For any other store, we talk first, then put together an evidence pack: what we found, ready for the store's lawyer. We don't give legal advice.
- An agency
- You're welcome on the owner's call. Just ask them to forward the invitation. Thinking about several of your clients' stores? Write to us here.
- The press
- We're glad to hear from reporters. What we find goes only to the store's owner. We share overall numbers, and never name a store unless its owner says yes in writing.