Plain answers to your accessibility questions

Every guide puts the short answer first, so you know what to do, and its sources at the end. When it's really a question for your lawyer or tax preparer, we'll tell you.

Got a letter? Start here.

ADA website demand letters: what to do when one arrives

I got an ADA website demand letter or lawsuit for my store. What now?

Before you reply, take the letter or lawsuit to a lawyer who handles website cases under the Americans with Disabilities Act (ADA).

About 5 minutes to read

What you can hand your lawyer

Your record Every problem we found and every step we took, with dates.
Your evidence pack Your record in one place: what's in your customers' way, and what we've done about it.
Your statement A page that tells shoppers what works on your store, what we're still fixing, and how to reach you.

After every check, an outside service stamps the date on your record.

More answers for your store

Our test store, left unfixed on purpose

Last checked October 14, 2026

Problems it holds for testing

219 Some controls contain other controls, which screen readers and keyboards can skip or announce wrongly.
218 Some text has too little contrast with its background to be read easily, especially by people with low vision.
147 Some product images have no text description, so people using a screen reader do not know what they show.

Latest change

Oct 13 Some buttons and links are too small or too close together to tap reliably.
Does the ADA apply to an online store with no physical location?

Does the ADA apply to my online store if I have no physical location?

About 5 minutes to read
Make the cart table headings dark enough to read

assets/component-cart-items.css

11 .cart-items th {
12 text-align: left;
13 padding-bottom: 1.8rem;
14 − opacity: 0.85;
15 font-weight: normal;
16 }

We removed the one line that faded the cart's headings a second time.

Live since October 10, 2026. Our checks no longer find the problem.

Why checkouts fail for keyboard and screen-reader users

Why does my checkout fail for screen readers and keyboard users?

About 7 minutes to read
Draft accessibility statement for our test store

Prepared on October 16, 2026

Even Entry Lab wants everyone to be able to use this store, including people with disabilities, and works to make it so.

The standard we use

The Web Content Accessibility Guidelines (WCAG) 2.2, at level AA.

Where the store stands

The store does not yet meet every part of WCAG 2.2 at level AA. These are the limitations we know of:

Some controls contain other controls, which screen readers and keyboards can skip or announce wrongly.
Some buttons and links are too small or too close together to tap reliably.
Some text has too little contrast with its background to be read easily, especially by people with low vision.
The European Accessibility Act and online stores

Does the EAA apply if I ship to EU customers, and what is EN 301 549?

About 5 minutes to read
ADA tax credit (Form 8826) and website work

Can I claim the disabled-access tax credit for website work?

About 4 minutes to read

See what to fix first on your store

Book a call. Bring your store's address and the platform it runs on.

Book a call

Plain answers to your accessibility questions

ADA website demand letters: what to do when one arrives

More answers for your store

Does the ADA apply to an online store with no physical location?

Why checkouts fail for keyboard and screen-reader users

The European Accessibility Act and online stores

ADA tax credit (Form 8826) and website work

See what to fix first on your store