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Menus and pop-ups with a keyboard

Our keyboard check shows the pop-up and menus work. One sign-up button shows no ring when the keyboard reaches it, and only the app's maker can fix it.

Store
Larchfold, our own test store
Found
October 10, 2026
Fixed
Up to the app's maker
Whose code
An app, Shopify Forms
The store's sign-up pop-up over the homepage. The keyboard is in the Email field, with a blue outline and a text cursor.
  • Pop-up and menus work by keyboard
  • Sign-up button shows no ring
Larchfold, our own test store, as we checked it by keyboard on October 16, 2026.

One button shows no sign you're on it

The sign-up button at the bottom of every page shows no ring when the keyboard reaches it. Keyboard users can't see they're on it. It's Shopify Forms' code.

A small white "Don't miss out!" button sits at the bottom left of the store's homepage on a laptop, in the dark green footer.
Pressing Tab put the keyboard on "Don't miss out!" here, on October 16, 2026, yet the store's page showed nothing at all. No ring, no outline, no change of color. The box around the button is ours. We drew it on our copy so you can see where the keyboard is. Shoppers never see it.

A note to the app's maker

Only the app's maker can change its code. So we named the app and wrote this note, unsent, since it's our own store.

On Engage, you send it; on Resolve or Defend, we do, and follow up. You decide whether it's sent.

For now, it's your choice: keep the pop-up as it is, or switch it off.

Hello. On stores using Shopify Forms, the sign-up button "Don't miss out!" shows no focus style when a keyboard reaches it. Shoppers using a keyboard can't see they're on it, though the form's close button shows a blue ring. Could you give the sign-up button a visible focus style too? Thank you.

Waiting on the app's maker

Our check of October 16, 2026, still found it, and we keep checking.

  1. ,  22:18:36 UTC

    We found it by keyboard

  2. Note written, not sent: our own store

  3. ,  09:36:20 UTC

    Checked again, still there

See it with only a keyboard

Press play for a short bit of our keyboard check. A computer voice points out three things, and you can read along. Our software recorded this one; on your store, a person signs off every check.

 of 

  1. Pop-up open

    The keyboard stays inside it, in the Email field.

  2. Shop menu opened

    Enter opens it; each item shows a ring.

  3. Sign-up button, no ring

    Nothing shows you're on it; its close button has one.

Watch the whole keyboard check, just over three minutes

Read every step of the check, written out

What else we found nearby

  • Pop-up field labels

    First name and Email are light gray on white, hard to read.

    Whose code
    An app, Shopify Forms

    Still there October 22

  • Sign-up button's close button

    On every kind of page, a screen reader may miss it or describe it wrongly.

    Whose code
    An app, Shopify Forms

    Still there October 22

  • Privacy and Terms links

    After the store's own newsletter sign-up, the last two links Tab reaches sit just off the screen.

    Whose code
    Shopify's own spam protection

    A person will look before we call it a problem

See your own store next

On the call, we'll show you what we found on your store. Not sure which plan fits? We'll tell you which one, and what it costs.

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